General Terms and Conditions – Épicerie De Pijp V.O.F.

Website: https://epiceriedepijp.nl
These general terms and conditions are based on the model terms of Stichting WebwinkelKeur.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Reflection period: the period within which the consumer may exercise their right of withdrawal;

  • Consumer: the natural person who is not acting for purposes related to their trade, business, craft, or profession and enters into a distance contract with the entrepreneur;

  • Day: calendar day;

  • Durable data carrier: any tool that enables the consumer or entrepreneur to store information personally addressed to them in a way that allows future consultation and unaltered reproduction of the stored information;

  • Right of withdrawal: the consumer’s right to withdraw from the distance contract within the reflection period;

  • Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance;

  • Distance contract: a contract concluded within the framework of an organized system for distance sales or services, whereby up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication;

  • Means of distance communication: any means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously present in the same place.

Article 2 – Identity of the entrepreneur

Épicerie De Pijp V.O.F.
Geleenstraat 41-3
1078 LD Amsterdam, The Netherlands
Tel: +31 (0)6-18066038
E-mail: info@epiceriedepijp.nl
Chamber of Commerce (KVK): 84041021
VAT number: NL863073219B01

Article 3 – Applicability

  1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

  2. Before concluding a distance contract, the text of these terms and conditions shall be made available to the consumer. If this is not reasonably possible, the entrepreneur shall indicate how the consumer can access them electronically or that they will be sent free of charge upon request.

  3. If the contract is concluded electronically, the text of these terms and conditions shall be made available to the consumer in such a way that it can be easily stored on a durable data carrier.

  4. If specific product or service conditions also apply, the consumer may always rely on the provision most favorable to them in case of conflicting conditions.

Article 4 – The offer

  1. If an offer has a limited validity period or is made subject to conditions, this shall be expressly stated in the offer.

  2. The offer shall contain a complete and accurate description of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.

  3. Each offer shall contain sufficient information for the consumer to understand their rights and obligations upon acceptance of the offer.

Article 5 – The contract

  1. The contract is concluded at the moment the consumer accepts the offer and meets the stated conditions.

  2. If the consumer accepts the offer electronically, the entrepreneur shall confirm receipt of acceptance electronically.

  3. The entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment.

  4. The entrepreneur may, within legal limits, verify whether the consumer can meet their payment obligations and assess all facts and factors relevant to responsibly concluding a distance contract.

  5. The entrepreneur shall send the consumer the following information in writing or in a manner that can be stored on a durable data carrier:

    • the visiting address of the entrepreneur’s business location;

    • the conditions under which and how the right of withdrawal may be exercised;

    • information about after-sales service and warranties;

    • the price including all taxes, delivery costs, and payment methods;

    • if applicable, the requirements for terminating the contract if it has a duration of more than one year or is of indefinite duration.

Article 6 – Right of withdrawal

For products:

  1. The consumer may dissolve a purchase contract for a product without giving any reason within 14 days.

  2. The reflection period starts on the day the consumer receives the product.

  3. During the reflection period, the consumer shall handle the product and packaging with care.

For services:

  1. The consumer may dissolve a service contract within 14 days after its conclusion.

  2. To exercise the right of withdrawal, the consumer must notify the entrepreneur using the model withdrawal form or another unequivocal statement.

Article 7 – Costs in case of withdrawal

  1. If the consumer exercises their right of withdrawal, they shall bear the direct costs of returning the goods.

  2. If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after withdrawal, provided the goods have been received or the consumer has supplied proof of return.

Article 8 – Exclusion of the right of withdrawal

The entrepreneur can exclude the right of withdrawal for the following products:

  1. Products made to the consumer’s specifications or clearly personalized;

  2. Products that spoil quickly or have a limited shelf life;

  3. Sealed products that are not suitable for return for health or hygiene reasons and whose seal has been broken after delivery;

  4. Products that, by their nature, are inseparably mixed with other items after delivery.

Article 9 – The price

  1. During the validity period stated in the offer, the prices of the offered products and/or services shall not be increased, except due to changes in VAT rates.

  2. All prices include VAT.

Article 10 – Conformity and warranty

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, and legal requirements for safety and usability.

Article 11 – Delivery and execution

  1. The entrepreneur shall take the greatest possible care in receiving and executing orders for products.

  2. The place of delivery is the address the consumer provided to the entrepreneur.

  3. The entrepreneur shall execute accepted orders promptly but within 30 days at the latest.

Article 12 – Duration transactions: duration, termination, and renewal

  1. The consumer may terminate an indefinite duration contract at any time with due regard to the agreed notice period.

  2. A fixed-term contract may not be tacitly extended or renewed.

Article 13 – Payment

  1. Unless otherwise agreed, amounts due by the consumer must be paid within 14 days after the start of the reflection period.

  2. The consumer has the duty to report inaccuracies in provided or stated payment details immediately to the entrepreneur.

Article 14 – Complaints procedure

  1. The entrepreneur shall have a sufficiently publicized complaints procedure and shall handle complaints in accordance with this procedure.

  2. Complaints about the execution of the contract must be submitted fully and clearly within a reasonable time after the consumer has discovered the defects.

  3. Complaints submitted to the entrepreneur shall be answered within 14 days from the date of receipt.

Article 15 – Disputes

Contracts between the entrepreneur and the consumer to which these terms and conditions apply are governed exclusively by Dutch law.

Article 16 – Additional or deviating provisions

Additional or deviating provisions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored on a durable data carrier.